Privacy Policy
Effective Date: 06/06/2025
Welcome to Hive Exterior Home Services! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with our website, request a quote, or schedule a consultation, we may collect:
- Name
- Email address
- Phone number
- Home address
- Details about your home exterior project
b. Non-Personal Information
We also collect non-identifiable data through cookies and analytics tools such as:
- IP address
- Browser type
- Pages visited
- Time spent on the website
2. How We Use Your Information
We use the collected information to:
- Provide and manage our exterior home services
- Respond to inquiries and requests
- Send service-related updates and promotional content (with your consent)
- Communicate with you via phone calls, emails, and SMS/text messages (if you opt in)
- Improve our website, products, and customer experience
- Comply with legal obligations
3. SMS Communication & Consent
If you provide your phone number and opt in to receive text messages, you consent to receive SMS communications from Hive Exterior Home Services, which may include:
- Appointment scheduling and reminders
- Project updates
- Customer support messages
- Promotional offers (if applicable)
Message frequency may vary. Message and data rates may apply.
You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
We do not share, sell, or rent your SMS consent or phone number with third parties or affiliates for marketing purposes.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Trusted service providers and subcontractors assisting with your project
- Third-party tools (e.g., CRM, email marketing platforms) under strict confidentiality agreements
- Government agencies or law enforcement, if legally required
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. These cookies help us:
- Remember your preferences
- Analyze website traffic and usage trends
- Customize content and advertisements
You can adjust your browser settings to refuse cookies, but some features of our site may not function properly.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of email and SMS marketing communications
- Withdraw consent for communications at any time
- Request a copy of the data we have collected about you
To exercise any of these rights, please contact us at admin@hivext.co.
7. Data Security
We implement a variety of security measures to protect your personal information, including:
- Secure server environments
- Encrypted data transmission (SSL)
- Restricted access to personal data by authorized personnel only
8. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hive Exterior Home Services
356 Littlebrook Ct
Windsor, CO 80550
admin@hivext.co
